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Customer Satisfaction Scores

Sevita conducts quarterly customer satisfaction surveys to monitor service effectiveness for the people we serve. Below are results from our year-end FY20 survey (for fiscal year ending on September 30, 2020) and the surveyed questions captured in our overall satisfaction score. Across all of our programs, individuals and family members/guardians reported that our services met or exceeded their expectations.

Mentor Foster Parent Satisfaction Survey

I can get help from the program when I need it.

  • 92% answered Exceeds expectations or Meets expectations (1,298 total responses).

Overall, I am satisfied with the services provided by the program.

  • 85% answered Very satisfied or Satisfied (1,303 total responses).

Family/Guardian Satisfaction Survey – Adult in Sevita Residential Program

The person’s residence is safe.

  • 95% answered Exceeds your expectations or Meets your expectations (1,001 total responses).

The person’s staff/Mentor are respectful to you and to him/her.

  • 92% answered Exceeds your expectations or Meets your expectations (1,091 total responses).

You and/or the person had input into their goals (if had goals).

  • 91% answered Exceeds your expectations or Meets your expectations (992 total responses).

Overall, I am satisfied with the services provided by the program.

  • 81% answered Yes (1,136 total responses).

Seniors, Individual Satisfaction Survey

Overall, I am satisfied with the services provided by the Adult Day Health program.

  • 97% answered Very Satisfied or Satisfied (3,641 total responses).

Individuals with Complex Injury and Illness, Individual Satisfaction Survey

Overall, I am satisfied with the services provided by the program.

  • 90% answered Satisfied or Very Satisfied with services provided  (1,558 respondents).

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