Sevita conducts quarterly customer satisfaction surveys to monitor service effectiveness for the people we serve. Below are results from our year-end FY20 survey (for fiscal year ending on September 30, 2020) and the surveyed questions captured in our overall satisfaction score. Across all of our programs, individuals and family members/guardians reported that our services met or exceeded their expectations.
Mentor Foster Parent Satisfaction Survey
I can get help from the program when I need it.
- 92% answered Exceeds expectations or Meets expectations (1,298 total responses).
Overall, I am satisfied with the services provided by the program.
- 85% answered Very satisfied or Satisfied (1,303 total responses).
Family/Guardian Satisfaction Survey – Adult in Sevita Residential Program
The person’s residence is safe.
- 95% answered Exceeds your expectations or Meets your expectations (1,001 total responses).
The person’s staff/Mentor are respectful to you and to him/her.
- 92% answered Exceeds your expectations or Meets your expectations (1,091 total responses).
You and/or the person had input into their goals (if had goals).
- 91% answered Exceeds your expectations or Meets your expectations (992 total responses).
Overall, I am satisfied with the services provided by the program.
- 81% answered Yes (1,136 total responses).
Seniors, Individual Satisfaction Survey
Overall, I am satisfied with the services provided by the Adult Day Health program.
- 97% answered Very Satisfied or Satisfied (3,641 total responses).
Individuals with Complex Injury and Illness, Individual Satisfaction Survey
Overall, I am satisfied with the services provided by the program.
- 90% answered Satisfied or Very Satisfied with services provided (1,558 respondents).