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Every person has the right to live well.TM

Customer Satisfaction Scores

Sevita conducts quarterly customer satisfaction surveys to monitor service effectiveness for the people we serve. Below are results from our year-end FY20 survey (for fiscal year ending on September 30, 2020) and the surveyed questions captured in our overall satisfaction score. Across all of our programs, individuals and family members/guardians reported that our services met or exceeded their expectations.

Mentor Foster Parent Satisfaction Survey

I can get help from the program when I need it.

  • 92% answered Exceeds expectations or Meets expectations (1,298 total responses).

Overall, I am satisfied with the services provided by the program.

  • 85% answered Very satisfied or Satisfied (1,303 total responses).

Family/Guardian Satisfaction Survey – Adult in Sevita Residential Program

The person’s residence is safe.

  • 95% answered Exceeds your expectations or Meets your expectations (1,001 total responses).

The person’s staff/Mentor are respectful to you and to him/her.

  • 92% answered Exceeds your expectations or Meets your expectations (1,091 total responses).

You and/or the person had input into their goals (if had goals).

  • 91% answered Exceeds your expectations or Meets your expectations (992 total responses).

Overall, I am satisfied with the services provided by the program.

  • 81% answered Yes (1,136 total responses).

Seniors, Individual Satisfaction Survey

Overall, I am satisfied with the services provided by the Adult Day Health program.

  • 97% answered Very Satisfied or Satisfied (3,641 total responses).

Individuals with Complex Injury and Illness, Individual Satisfaction Survey

Overall, I am satisfied with the services provided by the program.

  • 90% answered Satisfied or Very Satisfied with services provided  (1,558 respondents).

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